Refund and Cancellation Policy
Refund and Cancellation Policy – Cinemax
At Cinemax, we strive to ensure our customers enjoy a smooth and satisfying streaming experience. Please read our Refund and Cancellation Policy carefully to understand your rights and obligations.
1. Subscription Cancellations
You may cancel your subscription to Cinemax at any time. Upon cancellation:
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Continued Access: You will retain access to all premium content and services until the end of your current billing cycle. Your service will not be interrupted during this period.
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No Refund for Partial Periods: We do not provide refunds for unused days or partial subscription periods. You will continue to have access until your next billing date.
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How to Cancel:
You can cancel your subscription directly through your account settings in the Cinemax app or by contacting our support team at support@cinemax.com (replace with your email).
2. Refund Eligibility
Refunds may be approved under the following valid circumstances:
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Accidental Billing: If you were charged due to a technical issue or duplicate billing, please contact us immediately.
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Unauthorized Transactions: If your account was used without your permission, notify us within 7 days of the transaction to be considered for a refund.
Non-Refundable Cases:
Refunds will not be issued for:
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Change of Mind: Deciding you no longer want the subscription after purchase.
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Dissatisfaction With Content: Refunds won't be granted solely because you didn’t like or use the available content, unless the service is defective or misrepresented.
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Lack of Usage: Not using the app or service after subscribing does not make you eligible for a refund.
3. Refund Process
If you meet the eligibility criteria, the refund process is as follows:
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Contact Support: Email us at support@cinemax.com with the following details:
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Registered email address
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Subscription plan & payment date
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Reason for refund request
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Verification:
We will review your request and may ask for additional details to complete the verification. -
Processing Time:
If approved, the refund will be processed within 7–10 business days and credited to the original payment method.
4. Free Trials
If you signed up for a free trial, you must cancel before the trial ends to avoid being charged. No refunds will be issued if you fail to cancel before trial expiration.
5. Changes to This Policy
Cinemax reserves the right to update or modify this Refund and Cancellation Policy at any time. Significant changes will be communicated via email or in-app notifications. Continued use of Cinemax indicates acceptance of the updated policy.
6. Contact Us
If you have any questions regarding this policy or need support, feel free to reach out:
📧 Email: support@cinemax.com
(Replace with your actual support email)
We truly appreciate you choosing Cinemax. Your satisfaction is our priority, and we are here to help with any concerns regarding refunds or cancellations.